POSTMATES DELIVERY - FREQUENTLY ASKED QUESTIONS
Select a topic below.
You will receive an email update when your order is confirmed, picked-up, and delivered. Once Postmates has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your maccosmetics.com account under Order History.
Postmates delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).
Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your maccosmetics.com account.
We recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. When your Postmate arrives, he or she will wait for up to 5 minutes while attempting to reach you. After 5 minutes, your Postmate will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, Postmates will return your order to our store. Your credit card will only be charged the $7.95 +tax Postmates delivery fee.
If attempted delivery fails, Postmates will return your order to our store. Your credit card will only be charged the $7.95 + tax Postmates delivery fee. All other charges will be refunded within 7-10 business days.
Yes! If you need to contact your Postmate, tap the Help button next to their name. Please note that your Postmate may be unable to respond right away if they are driving.
Tip is included in the $7.95 + tax Postmates delivery fee.
Not at this time. If you’d like additional items delivered, visit maccosmetics.com to complete another order.
Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.
Once the order is placed, no changes can be made.
Once your order is delivered, you will need to personally take the order back to the store for return. Postmates cannot return on your behalf.
Credits are issued to the original form of payment used.
Please Message Us regarding missing or damaged items as soon as possible or call 1-800-588-0070.
Currently, Postmates Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.
A hold will be placed on your card once the order is confirmed on maccosmetics.com. Your card will be charged once your order is picked up.
If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.
Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at https://www.maccosmetics.com/afterpay
Please Message Us or call contact Online Customer Service at 1-800-588-0070.